Exchange & Refund Policy
We want you to love what you ordered. If something isn't right, we've got you.
Exchanges
We offer free exchanges within 10 days of delivery. If you need a different size or want to swap for another item, just reach out and we'll sort it out.
Refunds
We offer full refunds within 10 days of delivery if the item is unworn, unwashed, and in original condition with tags intact.
How to Request
Contact us on WhatsApp at +255 799 298 967 or email shop.zaraya.tz@gmail.com with your order details and we'll guide you through the process.
Conditions
- Item must be unworn and unwashed
- Tags must still be attached
- Request must be made within 10 days of receiving your order